Refund policy

Last updated November 9, 2026

Before you pay

Nothing is charged until you complete checkout. If you leave checkout, no payment is taken. Addresses that are incomplete are left out before checkout, and you aren’t charged for them.

Automatic refunds

After payment, we check every address against Postal Service data just before printing. You are refunded automatically, in full, for each letter that:

• goes to an address the Postal Service says it can’t deliver to, or
• can’t be printed or mailed because of a problem on our side or our print partner’s.

These refunds are issued together, once your whole order has been processed, to the card you paid with. Your bank may take 5 to 10 business days to show it.

Letters that have been printed

Orders go to print shortly after payment, so they can’t be cancelled once paid. Letters that have been printed and handed to the Postal Service can’t be refunded, including when a recipient has moved, refuses the letter, or USPS delivers late.

Mistakes

If a letter prints incorrectly because of our error, contact us within 30 days of your order and we’ll resend it or refund it. Mistakes in the letter text or the mailing list you provided aren’t refundable, so please use the preview before you pay.

Contact

[SUPPORT EMAIL] · tandem-tek.com